CIO and IT Manager Newsletter October 23, 2008

CIO and IT Manager Newsletter
Janco Associates, Inc

October 23, 2008 - Volume 08 - Issue 11

In This Issue

Record Management Policy Mandated

CIO Six Step Recession Management Program


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Security Manual

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2008 Salary Survey

Users Demand 24x7 Availability

Users demand 24 x 7 IT service availability via web sites, portals, email, and mission critical applications. When these systems and applications are not there or are operating in a degraded mode, it negatively impacts the reputation and revenue of an enterprise. Maintaining availability and preventing downtime begins with the successful deployment of network and system management solutions that are focused on IT Service Management in a Service-Oriented architecture.

When managing the help/service desk in an IT Service Management environment (ITSM) with Service-Oriented Architecture (SOA), there are five (5) things that you need to do. They are:

Validate that you have implemented service tools versus having added unnecessary overhead and bureaucracy
Survey your users often and understand what they do not like
Implement metrics and track performance over time
Determine the cost of a service solution and its ROI before you implement it measure achievement
Encourage input from your users

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CIO Six Step Recession Management Program

With the credit crunch CIOs need to take immediate proactive steps if they want to help their enterprises to survive the economic downturn and be able to quickly adjust to the new realities that enterprises around the globe face. Those steps include:

Immediately create an updated Business IT plan assuming the worst will happen - Prioritize all IT and enterprise initiatives.
Put in place a hiring freeze - Proceed to hire only if position is need to comply with the update Business IT plan.
Evaluate all spending plans for projects and staffing - Will the current situation still support them?
Evaluate the need to continue existing consulting contracts - What costs and risks are faced if the contracts are terminated or suspended immediately
Convert any "key" contractors to employees - If the role the contractor is playing within the enterprise is critical convert it to an employee position and be ready to explain the increase in head count.
Suspend any upgrades in software and hardware that are not critical to the enterprise's success - Determine if the ROI is still the same given today's situation.

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