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As the past few weeks have shown, IT priorities and overall
business focus have changed
dramatically. Many enterprises
are now faced with tough
choices. It is not a question
of which new applications or
technologies to implement.
Rather it is one of making sure
the infrastructure
of IT is not bloated and can
deliver world class service in a
cost effective manner.
If any monies are spent they
must be to meet mandated
requirements or improve the
productivity of the enterprise.
It goes without saying there
will be fewer resources
available in the near term and
only those IT organizations and
mangers who can adapt to the new
realities will succeed.
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IN THIS ISSUE |
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Infrastructure Shortfalls Impact
Security |
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Users Demand 24 x 7 Availability |
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Vista Flops - User Acceptance
Low After 23 Months |
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Infrastructure Shortfalls Impact Security |
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 Everyone
talks about security, but there
continue to be an ever
increasing number of security
and data breaches that occur.
Janco has reviewed over 100
instances of security and data
breaches and found a number of
core factors why these continue
to occur.
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Data volumes and velocity of
change are increasing at an
exponential rate
- In many enterprises data
is dispersed, disorganized,
and so voluminous that
classifying it
comprehensively and
implementing standard
security standards is
resource-intense and one
that most IT departments are
not staffed to do.
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Information Technology (IT)
Departments are reactive not
proactive
- IT departments are
reluctant to invest their
increasingly stretched
resources in deploying
another complex enterprise
level infrastructure at the
expense of delivering
strategic value to the
organization. IT
departments that fail tend
to respond to problems after
the fact versus identifying
solutions before a problem
occurs.
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User do not want to change
or add processes
- there is a wariness about
deploying yet another set of
rules and tasks to follow on
each Smartphone, desktop,
and laptop that might
interfere with doing the
users job by adding
procedures, hogging
processor cycles, requiring
frequent updates, and
slowing down the user as
they try to do their jobs.
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Complexity of security
compliance
- devising
and implementing a
comprehensive, viable
security policy may get in
the way of traditional
business practices,
requiring the involvement of
not just IT but also human
resources, finance and legal
teams, and business unit
managers.
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Addressing 20% of the
problem versus the 80%
- many enterprises focus on
intentional data leakage,
when in reality most data
leakage occurs when there is
a lapse and simple proactive
steps like enciphering
sensitive files on laptops
and seeing that only those
individuals that need
sensitive information have
it could have prevented the
problem in the first place.
Read On...
Order Security Policy and Audit
bundle $649 to $1,399... |
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Users Demand 24 x 7 Availability |
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 Users
demand 24 x 7 IT service
availability via web sites,
portals, email, and mission
critical applications. When
these systems and applications
are not there or are operating
in a degraded mode, it
negatively impacts the
reputation and revenue of an
enterprise. Maintaining
availability and preventing
downtime begins with the
successful deployment of network
and system management solutions
that are focused on IT Service
Management in a Service-Oriented
architecture.
When managing the help/service
desk in an IT Service Management
environment (ITSM) with
Service-Oriented Architecture
(SOA), there are four (4) things
that you need to do. They are:
-
Validate that you have
implemented service tools
versus having added
unnecessary overhead and
bureaucracy. Evaluate your
policies, procedures, and
processes from the user
perspective. To be a service
desk, you must serve your
clients, rather than make
them change what they do to
meet your needs.
-
Survey your users often and
understand what they do not
like Review the comments and
listen to critics with an
eye improving what you are
doing. When a change is
implemented go back to the
critics and see if you have
improved.
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Implement metrics and track
performance over time Use
metrics that apply to your
users, see what the trends
are overtime. In addition,
use the same metrics to see
how your competition is
doing. Determine if you are
providing world class
service or just average
service.
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Determine the cost of a
service solution and its ROI
before you implement it
measure achievement. Be
professional in implementing
changes to your help/service
desk. If you are constantly
changing the process you
will not know if your
changes are having the right
impact.
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Encourage input from your
users Listen to your users,
validate that the problem
that you are solving is the
one the user want solved.
Listen to your clients. Tell
them what you heard them
tell you and what your
action steps will be. After
you implement the solution
confirm with them what you
did and how it worked.
Read on...
Order IT Service Management
Template $699 to $1,699
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Vista Flops - User Acceptance Low
After 23 Months |
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Vista continues to have a slow
acceptance and trails the
acceptance that Windows XP had
in the same comparable period.
You can order the full white by
going to
http://www.e-janco.com/session/add_product.aspx?catalog=71
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