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Press
Release -
August 9, 2007
   
Metrics Template Updated to Comply with ITIL and ISO 2000
Version 3.1 of the Metrics for the Internet, IT, and Service
Management has just been released by Janco Associates..
Park City,
UT –
ITIL and ISO 20000 are driving many international enterprises to evaluate
the Service Desk function of their enterprises. Metrics are the key to this
process and the just released version 3.1 of Janco's Metrics template
directly address that issue.
M V Janulaitis the CEO of Janco said, "We have found that the focus of many
enterprises now is in the area of service delivery in addition to cost
control." In response to that need Janco has updated its "Metrics for the
Internet, IT, and Service Management HandiGuide" and increased the content
of its IT Cost Control - Metrics - SLA - ITSM Kit with a Platinum Edition.
The platinum edition includes: Metrics HandiGuide, IT Service Management
Policy Template, Network Event Viewer, Service Level Agreement Policy
Template, Summer 2007 IT Salary Survey, and 204 Internet and IT Job
Descriptions in Word. Janco has also added an update service for the new
Platinum edition. With this addition to the IT Cost Control - Metrics - SLA
- ITSM product line, Janco now offers 4 versions of the kit which range in
price from $899 to $1,999.
All of Janco's products are delivered electronically. Janco initially
published all of it White Papers, IT Management Kits, HandiGuides (r) and
Surveys in paper format. In 2001, Janco moved to an "electronic only"
logistics model for it products.
M V Janulaitis said, "There are a core set of tools that are required by
enterprises of all sizes to improve the service levels associated with the
delivery of IT services while continuing to maintain good cost controls.
Consulting and outsourcing firms that provide services on a contracting
basis especially need these tools." He added, "... with the looming demand
on IT productivity and the move towards outsourcing, this set of tools is
mandatory."
Janco has developed metric programs for many enterprises. In addition
Janco's practice has of focus on improving the productivity of the
infrastructure of the IT function with enterprises of all sizes.
About
Janco Associates, Inc
Janco is Mountain States
based consulting firm that publishes the HandiGuide® series of book used by
IT, HR and other professionals as the source of information on topics from
PC Polices to job positions and responsibilities. In addition to its
electronic book and survey publishing, Janco also publishes award winning
business software. |
