Service Oriented Architecture - SOA
IT Service Management - Based on a Service Oriented Architecture
In
today's competitive business environment, innovation
drives success and growth. Speeding the go-to-market
time of enterprise innovations is critical for
increasing business agility. Applications and supporting
infrastructures must be built to change, built to last,
and built to run 24x7. Businesses are constantly
challenged to share and transmit highly-sensitive data
securely, and with increasing speed. Service-oriented
architecture (SOA) improves business resilience by
enabling both the rapid reuse of existing assets and the
sharing of services and infrastructure across the
business. However, the strategies for adopting an SOA
approach can be confusing, if not daunting.
Additionally, incorporating SOA's Web services and
XML-based underpinnings with a multitude of new
connectivity points can introduce a host of issues for
any business, including complexity, security, and slow
performance. If not addressed, these issues can be
prohibitively costly in terms of resources, time, budget
and risk. For enterprises to reap the benefits of SOA
deployments, they must find ways to address these risks.
ITSM - SOA Policy Template is ITIL Compliant
The
IT Service Management Policy Template is a 126 page Word
document that contains policies, standards, procedures
and metrics that comply with version 2 and 3 of the ITIL
Standard. Chapters of the template include:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet Policy
- e-Mail Policy Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
The ITSM - SOA Job bundle contain the following 14 job descriptions:
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst