CIO IT Infrastructure Policy Bundle

Save over 60% on these World Class Best Practices Policies

Janco has combine the policies that it has developed over time with some of the best IT organizations around the globe into a single package. With this bundle you get a PDF file that has all of the procedures in a single document that is over 210 pages long. It would take your staff months to develop these procedures from scratch. In addition you get a separate MS-Word document for each procedure which can easily be modified.

This bundle contains the following policies:

• CIO IT Infrastructure Policy Bundle
• Backup and Backup Retention Policy
• Blog and Personal Web Site Policy
• Internet, e-Mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention Policy
• Outsourcing Policy
• Record Management, Retention, and Destruction Policy
• Sensitive Information Policy (HIPAA Compliant)
• Service Level Agreement (SLA) Policy Template with Metrics
• Social Networking Policy
• Telecommuting Policy
• Travel and Off-Site Meeting Policy

Backup and Backup Retention Policy

IT organizations of all sizes contend with a growing data footprint with more data to manage, protect and preserve for longer periods of time. Online primary storage, has focus a on fast low latency, reliable access to data while near-line secondary storage has a focus on low cost and high capacity. Long-term data retention requires a combination of ultra-low cost, good performance during storage and retrieval, and reduced footprint in terms of power, cooling, floor-space and economics (PCFE) - also known as a small green footprint - for inactive data.

Factors that CIOs and IT professionals need to consider for data retention include:

• Business and regulatory requirements – regulatory compliance and data preservation
• Economic and budgetary concerns – doing more with less
• Data loss prevention and information protection – protect, preserve and serve
• Environmental and business sustainment – green and economically efficient
• Maximize IT resource effectiveness and return on investment (ROI)
• Reduce total cost ownership (TCO) of IT resources and service delivery

The Backup and Backup Retention policy is an 11 page sample policy that is a complete policy which can be implemented immediately. 

The document is provided in both Word 2003 and Word 2007 format and is easily modified.  This policy is included in the Disaster Recovery / Business Continuity Template.

Below is a table from the policy:

Backing up data at remote offices has always been a challenge for IT administrators. Remote office backup schemes that rely on tape backup are expensive, time consuming to maintain, and often require technical expertise in remote offices that may not have on‐site IT staff. Network attached storage devices are high capacity, disk‐based storage appliances that can be easily deployed by employees with little technical expertise. The included client backup software, coupled with the built‐in backup and replication features  provides a backup framework that's cost‐effective to deploy, easy to maintain and can be configured to automatically backup data to remote offsite locations.

Blog and Personal Web Site
Policy Template

 

With the advent of blogs, there is a need to set rules of the road for the use of blogs by employees, contractors, agents, supplies and others.  This 8 page sample blog policy contains specific policy statements on what can and can not be done via blogs.  There are 13 specific guidelines defined as specific guidelines for personal web sites and blogs which are on your enterprise's domains and those on are on domains outside of your enterprise's control.

The policy template comes in word format and can easily be modified to meet the specific requirements of any size enterprise.

Service Level Agreement Policy Template
with Sample Metrics

Download Instructions Shipped immediately via E-MAIL

 

Service Level Agreement Policy Template  is a nine page policy for a single application,  It defines specific SLAs and metrics that are both internally and externally focused. The sample contain over 70 possible metrics presented graphically in PDF format.

The table of contents for the policy template is as follows.

Service Level Agreement For The Application

• Overview
• Three-Tier Environment
• Service Level Agreement (SLA)
  • Internal IT SLAs
    • Hardware/Network Maintenance
    • Backup and Recover
    • Application Administration
    • Application Updates
  • External SLA
    • IT Obligations
    • End User Obligations
• Sample Metrics

The sample metrics are provided in PDF format.  Click on the small image below to see one page of the PDF file with the book marked outline of the document showing the classification of the 70 metrics depicted graphically

Telecommuting Policy

Telecommuting is a popular alternative to making the drive in to work every day. If your users are asking about telecommuting to work, you may find that a telecommuting policy helps makes things clear to them.

With the rise of the Internet, and the increase in affordable bandwidth came a new type of worker, the telecommuter. Available technologies, in certain cases, have allowed some companies to offer the ability for certain employees to work from home instead of the office. This can be not only a benefit for the employee, but also for the company itself. As more and more employees clamor for the ability to telecommute, it is imperative for companies to have an in place a viable telecommuting policy.

Telecommuting Policy Template - This policy is 13 pages in length. It contains everything that an enterprise needs to implement a functioning and compliant telecommuting process. Included are forms defining the working environment in addition to a check list to validate that the off site location complies with you safety requirements.

 

Internet, e-Mail, Social Networking
Mobile Device, Electronic Communications, and Record Retention Policy

Organizations that have or want to establish a company wide telecommuting program should establish a formal, written telecommuting policy document that is regularly reviewed and updated by IT, human resources, legal, and finance. This will ensure that managers and the corporate services and technical support groups within the organization are aware of their respective role and responsibilities for enabling and supporting telecommuting. It also will help ensure that telecommuting employees know about their responsibilities too, along with new company and approved third-party applications and support services available outside company facilities.

Telecommuting Treats

Today’s e-mail threats are far more dangerous than yesterday’s. On the inbound side, blended e-mail and web attacks masterminded by profit-seeking criminals are now the norm. Spam is no longer about selling, it’s about stealing. Attacks are targeted and fast moving. The perpetrators are more sinister, organized, and sophisticated. Orchestrated botnet armies strike globally and quickly go dormant. Harmful payloads morph continuously to evade signature-based defenses, and are more often delivered through an embedded web link rather than a direct file attachment. Every malicious e-mail that penetrates the perimeter carries dramatically more risk than ever before.

Over 50% of all companies do not have policies for the appropriate use of the Internet. The problem now is that when you Twitter or post to a blog information that might be sensitive thousands of people can see it immediately, and then thousands more could see it as it's forwarded on to others. The ramifications of making a mistake, of putting things that shouldn't be on there on those sites, are even greater than they used to be.

This policy is is compliant with all recent legislation (SOX, HIPAA, Patriot Act, and Sensitive information), and covers:

• Appropriate Use of Equipment
• Social Networks
• Mobile Devices
• Internet Access
• Electronic Mail
• Retention of E-mail on Personal Systems
• E-mail and Business Records Retention
• Copyrighted Materials
• Banned Activities
• Ownership of Information
• Security
• Sarbanes-Oxley
• Abuse

Included with the policy are forms that can be used to facilitate the implementation of the policy. Included are these ready to use forms:

• Internet & Electronic Communication Employee Acknowledgement
• E-Mail - Employee Acknowledgement
• Internet Use Approval Form
• Internet Access Request Form
• Security Access Application Form

The WORD template uses the latest CSS style sheet and can easily be modified to conform to the style used in your enterprise policy manual.
 

 

Outsourcing Policy

Outsourcing Policy - This policy is eighteen page in length and defines everything that is need for function to be outsourced.  The policy comes as a Microsoft Word document that can be modified as needed.  The template has been updated to include a HIPAA audit program definition in length and covers:

• Outsourcing Management Standard
  • Service Level Agreement
  • Responsibility
• Outsourcing Policy
  • Policy Statement
  • Goal
• Approval Standard
  • Base Case
  • Responsibilities

Note: Look at the Practical Guide for Outsourcing over 110 page document for a more extensive process for outsourcing

Record Management, Retention, and Destruction Policy

 

There are many common myths about tape, disk, data protection and archiving, one, for example, being that archiving and long-term data retention are only for regulatory compliance purposes. The reality is that while regulatory compliance data, including Sarbanes-Oxley, ISO, financial or HIPAA medical, require long-term retention, many other common application data for almost every business, including those that do not fall under regulatory requirements, can benefit from - if not require - long–term data retention. The notion is to think beyond regulatory compliance. In other words, organizations of all sizes need and rely on information, both current and past.

A record is essentially any material that contains information about your company’s plans, results, policies or performance. In other words, anything about your company that can be represented with words or numbers can be considered a business record – and you are now expected to retain and manage every one of those records, for several years or even permanently depending on the nature of the information. The need to manage potentially millions of records each year creates many new challenges for your business, and especially for your IT managers who must come up with rock-solid solutions to securely store and manage all this data.

The Record Management, Retention, and Destruction policy is a detail template which can be utilized on day one to create a records management process.  Included with the policy are forms for establishing the record management retention and destruction schedule and a full job description with responsibilities for the Manager Records Administration.

The areas included with this policy template are:

• Record retention requirements for SOX sections 103a, 302, 404, 409, 801a and 802.
• Policy
• Standard
  • Scope
  • Responsibilities
  • Record Management
  • Compliance and Enforcement
  • E-mail Retention and Compliance
• Job Description Manager Record Administrator
• 12 forms for Record Retention and Disposition Schedule
• Record Management Best Practices

You can download the Table of Contents and selected pages for this policy template.

Travel and Off-Site Meeting Policy

Travel and Off-Site Meeting Policy - Protection of data and software is often is complicated by the fact that it can be accessed from remote locations. As individuals travel and attend off-site meetings with other  employees, contractors, suppliers and customers data and software can be compromised.  This policy is seven (7) page in length and covers:

• Laptop and PDA Security
• Wireless and Virtual Private Networks (VPN)
• Data and Application Security
• Public Shared Resources
• Minimizing attention
• Off-Site Meetings
• Remote Computing Best Practices

This policy has been updated to reflect the requirements of PCI-DSS, Sarbanes-Oxley, HIPAA, and ISO.  The policy comes as both a WORD file and a PDF file utilizing a standard CSS style sheet.

 

Sensitive Information Policy

Includes HIPAA Audit Program Guide and a PCI Audit Program

This policy is easily modified and defines how to treat Credit Card, Social Security, Employee, and Customer Data.  The template is 34 pages in length and complies with Sarbanes Oxley Section 404, ISO 27000 (17799), and HIPAA.  The PCI Audit Program that is included is an additional 50 plus pages in length.

This policy applies to the entire enterprise, its vendors, its suppliers (including outsourcers) and co-location providers and facilities regardless of the methods used to store and retrieve sensitive information (e.g. online processing, outsourced to a third party, Internet, Intranet or swipe terminals). 

The HIPAA Audit Program Guide provides you with a checklist of the must be implemented items which HIPAA mandates. 

You can download the Table of Contents and some sample pages by clicking on the link below.

Social Networking Policy Template

Social networking is going corporate. The popular technology used by millions of people to share ideas and photos on MySpace, Facebook, LinkedIn and others is catching on at companies to improve productivity and communication among workers. Private, internal social networks make sense as companies grapple with a slumping economy that has made travel cost-prohibitive even as workforces are spread out as never before.

With increased adoption of social networks among the public, organizations have begun setting up profiles within social networks as a means to further connect with their audiences. Organizations who have been most successful in these endeavors take time to survey the community, understand the values and rules of engagement. In short, they pay attention to the culture and identify what is accepted before they join. When they join, the organizations who have had success within social networks remember that this isn’t a place for traditional public relations tactics but a place for engagement. These organizations don’t always just talk about themselves, but they have real and human-toned conversations with real people.

The issue faced by enterprises of all sizes is ensuring that the right message is being communicated in a consistent manner.  The first step in achieving this objective is to have a uniform social network policy.

 

Janco recommends that companies embrace social networking because:

• Social networking is going to happen - Workers increasingly have Internet access on their smart phones. By the year 2013, 43% of global mobile internet users (607.5 million people worldwide) will be accessing social networks from their mobile devices.
• Most employeess will use it wisely and for the benefit of the enterprise - Some CIOs fear that social networking would lead to "Networking" instead of doing their jobs.  Employees with proper training and guidance will use this new "technology" in ways that will enhance the enterprise's products ans services.
• Social networks actually can make workers more productive - Three out of four of the 895 experts interviewed for the recent Pew Internet report The Future of the Internet IV, said that use of the Internet enhances and augments human intelligence, and two-thirds said use of the Internet has improved reading, writing, and rendering of knowledge.
• Great ideas are gems that are ready to be found on social networks - Great ideas can come from any level of a company. Using social networks internally (wikis, blogs, forums, even IM) fosters collaboration, and allows workers at all levels to contribute ideas.
• Employees are trustworthy - Managers worry that employees will leak confidential information, or speak poorly of the company. but with the proper training and procedures in place this is a non-issue.

The Social Networking Policy Template is the right tool for this task. With it you can successfully manage and control your employees’ activity that are related to your enterprise.